Shipping Policy

At drim, we aim to provide clear and transparent shipping information before you place your order.

Please read this Shipping Policy carefully before purchasing.

 1.⁠ ⁠Order processing time

Orders are typically processed within 1 to 5 business days after payment confirmation.

Processing times may vary during launches, restocks, promotional periods, holidays, or high-volume periods.

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.

 2.⁠ ⁠Shipping destinations

We currently ship to selected countries and regions available at checkout.

If your country is not available at checkout, shipping is not currently offered there.

 3.⁠ ⁠Shipping rates

Shipping costs are calculated at checkout based on the destination, selected shipping method, package weight, and other operational factors.

The final shipping cost will be shown before you complete your purchase.

 4.⁠ ⁠Estimated delivery times

Estimated delivery times vary depending on the destination, shipping method, customs processing, and local carrier operations.

Any delivery times shown on the website, at checkout, or in shipping communications are estimates only unless expressly stated otherwise.

drim is not responsible for delays caused by shipping carriers, customs clearance, severe weather, force majeure events, local delivery disruptions, or other circumstances outside our reasonable control, subject always to applicable law.

 5.⁠ ⁠Tracking

Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.

Tracking updates may take some time to appear after the package has been handed to the carrier.

 6.⁠ ⁠Customs, duties, and taxes

For some international orders, customs duties, import taxes, local handling fees, or other charges may apply.

Where these charges are not collected at checkout, they are the customer’s responsibility.

drim is not responsible for delays caused by customs procedures.

If a package is refused due to unpaid customs charges or import-related fees, any resulting return costs, losses, or non-recoverable shipping charges may be deducted from any refund where permitted by applicable law.

 7.⁠ ⁠Incorrect or incomplete shipping information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is delayed, lost, returned, or undeliverable due to an incorrect or incomplete address provided by the customer, drim is not responsible for that loss or delay.

If a returned package can be resent, additional shipping charges may apply.

 8.⁠ ⁠Lost, stolen, or marked-as-delivered packages

Once a package has been handed to the shipping carrier, delays or delivery issues caused by the carrier may be outside our direct control, subject to applicable law.

drim is not responsible for packages lost, stolen, or marked as delivered after dispatch where the carrier’s tracking shows successful delivery, unless otherwise required by applicable law.

If you experience a delivery issue, please contact us and we will do our best to assist you in opening a carrier claim or reviewing the case.

 9.⁠ ⁠Shipping delays

If we are unable to dispatch your order within the timeframe stated on our website or at checkout, we will make reasonable efforts to notify you.

Where required by applicable law, you may be offered the option to wait for the revised shipping timeline or cancel the affected order for a refund.

10.⁠ ⁠Split shipments

In some cases, an order may be shipped in multiple packages for operational reasons.

If this happens, we will inform you where reasonably possible.

11.⁠ ⁠Returned-to-sender packages

If an order is returned to us due to failed delivery attempts, refusal, unpaid customs charges, or an incorrect address provided by the customer, we may contact you to arrange reshipment.

Any additional shipping or handling costs for reshipment may be charged to the customer.

If reshipment is not possible or not accepted, any refund may be reduced by non-recoverable shipping, return, customs, or handling costs where permitted by applicable law.

12.⁠ ⁠Pre-orders and made-to-order items

If you purchase a pre-order or made-to-order item, the estimated processing or dispatch time may be different from standard orders.

Any specific timing will be stated on the relevant product page where applicable.

13.⁠ ⁠Regional information

A. Spain and the European Union

Customers in Spain and the European Union will be shown the applicable shipping options and charges at checkout before completing their purchase.

Where required by applicable law, drim will provide clear pre-contract information regarding delivery costs and timing.

Unless otherwise agreed, goods should be delivered within the legally applicable period.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under Spanish or European Union law.

B. United Kingdom

Customers in the United Kingdom will be shown the applicable shipping options and charges at checkout before completing their purchase.

Where required by applicable law, drim will provide clear pre-contract information regarding delivery costs and timing.

Nothing in this Shipping Policy limits any mandatory consumer rights that apply under United Kingdom law.

C. United States

For customers in the United States, shipping and delivery estimates are provided in good faith based on current operational expectations.

If no specific shipping timeframe is stated for an order, drim will aim to dispatch within a reasonable time consistent with applicable law.

If a significant shipping delay occurs, we may contact you with an updated timeline and, where required by law, offer an appropriate remedy.

D. Other international customers

For customers outside Spain, the European Union, the United Kingdom, and the United States, shipping times may vary significantly depending on destination, customs procedures, and local carriers.

Customers are responsible for checking any local import rules, taxes, or customs requirements that may apply in their country.

Nothing in this Shipping Policy limits any mandatory rights available under applicable local consumer law.

14.⁠ ⁠Contact

If you have any shipping-related questions, please contact us at:

drim.orders@gmail.com